Privacy Policy

Effective Date: June 9, 2024

Introduction

Welcome to HelpMate AI, a product of TechNest Services Ltd. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we handle your data when you use our mobile app.

App Information

Name: HelpMate AI

Purpose: HelpMate AI is an AI-powered customer support assistant designed to deliver accurate and consistent responses to customer queries by leveraging a pre-verified knowledge base and advanced Natural Language Processing (NLP).

Data Collection

Personal Data: Our app does not collect or store any personal information such as name, email, phone number, or location.

Sensitive Data: We do not collect any sensitive personal data.

Data Collection Method: Users interact with our AI-powered video conversations, but we do not store any voice or camera input. User camera output remains on the device, and voice data is processed in real-time using Microsoft Speech Recognition services and then immediately converted to text without being stored.

Data Usage

Usage: Data is utilized solely for enabling video conversations with AI agents. We do not store any voice or camera data. Analytics on app usage are collected in a non-identifiable manner to help us improve the app.

Third-Party Sharing: Usage data is stored with Microsoft and Mixpanel for analytics purposes only. These third-party services do not use this data for their purposes.

Data Storage and Security

Storage: We do not store any user data.

Security Measures: All communications with backend services are secured using HTTPS.

User Rights

Access, Update, or Delete Data: Since we do not store any user information, users can delete the app to remove all associated data.

Opt-Out: Not applicable as we do not collect personal data.

Cookies and Tracking

Cookies: We do not use cookies or other tracking technologies.

Third-Party Links

Third-Party Links: Our app does not contain links to third-party websites or services.

Children’s Privacy

Intended Audience: Our app is not intended for use by children.

Data from Children: We do not collect personal data from children under the age of 13.

Changes to the Privacy Policy

We may update our Privacy Policy from time to time. We will notify users of any changes by updating the effective date of this Privacy Policy and providing a notice within the app.

Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@tech-solution.uk.